flowkey – Learn piano with the songs you love
flowkey GmbH
Free – Get on Google Play
flowkey Android app

Customer Service Agent (part-time) – m/f

Customer Service Agent (part-time) – m/f

You care for people and have good communication skills? Join our team!

Who we are:

Millions of people dream of being able to play the piano. At flowkey, our goal is to develop products which will allow everyone to fulfill this dream. flowkey was launched in early 2015 and quickly evolved into one of the most successful learning apps for piano and keyboard – with hundreds of thousands of users on iOS, Android, and desktop.

What’s in store for you:

Excellent customer service makes the difference – especially in online communities of the digital world. We seek out to teach piano to people all around the world with our apps. This is hardly possible without good customer service. Our customer support team assists our customers in all things flowkey through live chat and email. To continue to be there for our users and be able to provide them with the best customer service, we’re looking for backup! Ideally, you would take over customer service for 5 hours a day, 4 times a week, two of which would be from home, on the weekends.

Your skills:

  • You have customer service experience
  • You have a fast style of writing and communicate well in written form
  • You speak German and English fluently and, ideally, Spanish as well
  • You are a people person who’s happy to help users in need of assistance

If you really want to impress us:

  • You’ve already worked in customer service for a similar app
  • You play piano or keyboard yourself
  • You can recommend us a book on customer support :)

How to apply:

Please send us your application & CV to: [email protected]. We’re looking forward to meeting you!